Professionalism

Exhale Massage maintains a professional environment and reserves the right to terminate a session in the event of a client’s inappropriate behavior and payment for appointed service will be rendered in full. Therapeutic massage is strictly non-sexual. 
Modesty of our clients is always protected. Exhale Massage creates a very safe environment and gives attention to proper draping.
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Confidentiality

Client information is kept strictly confidential. Your personal information will not be shared with outside parties except when subpoenaed by a court of law.

Treatment times

Sessions begin and end at scheduled times. If you arrive late, it may not be possible to extend your treatment; it might run into the next client’s session.  Please arrive at least 5 minutes early if a first-time client 

Gift Cards

Gift cards are not redeemable for cash or returnable BUT they are transferable to a loved one.  For more information and to purchase click- Pricing/Gifts

Cancellation

To make session times available for all clients, please give 24 hour notice for cancelled appointments. Appointments canceled or rescheduled with less notice are subject to a fee equal to 50% of the scheduled service cost.  I charge full price for a no show, no call. 
However, special circumstances will be considered.
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Massage for clients under 18 years

Any client under the age of 18 must have written/signed permission by a parent or legal guardian prior to receiving massage.  I have the release forms.

Payment & secure shopping

Cash, Checks & credit/debit cards are accepted at time of service in the studio.  Secure online gift card purchases through Square Up. 

​Insurance claims

​Exhale Massage does not handle insurance forms, but will be glad to give you a receipt for you to submit to your insurance company for possible reimbursement.  You are welcome to use your health saving account (HSA).