Professionalism

Exhale Massage maintains a professional environment and reserves the right to terminate a session in the event of a client’s inappropriate behavior and payment for appointed service will be rendered in full. Therapeutic massage is strictly non-sexual. 
Modesty of our clients is always protected. Exhale Massage creates a very safe environment and gives attention to proper draping.
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Confidentiality

Client information is kept strictly confidential. We respect your confidentiality and will not share client information with outside parties except when subpoenaed by a court of law.
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Treatment times

Sessions begin and end at scheduled times. If you arrive late, it may not be possible to extend you treatment; it might run into the next client’s session.  We do build in time for intake forms and conversation updates. 
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Cancellation

To make session times available for all clients, please give 24 hour notice for cancelled appointments. Appointments canceled or rescheduled with less notice are subject to a fee equal to 50% of the scheduled service cost.  We charge full price for a no show, no call. 
However, special circumstances will be considered.
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Payment & secure shopping

Cash, Checks & credit/debit cards are accepted at time of service in the studio.  Secure online gift card purchases are processed through PayPal. You do not need to have a PayPal account to make an online gift card purchase.
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​Insurance claims

​Exhale Massage does not handle insurance forms, but will be glad to give you a receipt for you to submit to your insurance company for possible reimbursement.