ProfessionalismExhale Massage maintains a professional environment and reserves the right to terminate a session in the event of a client’s inappropriate behavior and payment for appointed service will be rendered in full. Therapeutic massage is strictly non-sexual.
Modesty of our clients is always protected. Exhale Massage creates a very safe environment and gives attention to proper draping. ConfidentialityClient information is kept strictly confidential. We respect your confidentiality and will not share client information with outside parties except when subpoenaed by a court of law.
Treatment timesSessions begin and end at scheduled times. If you arrive late, it may not be possible to extend your treatment; it might run into the next client’s session. We do build in time for intake forms and conversation updates.
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CancellationTo make session times available for all clients, please give 24 hour notice for cancelled appointments. Appointments canceled or rescheduled with less notice are subject to a fee equal to 50% of the scheduled service cost. We charge full price for a no show, no call.
However, special circumstances will be considered. Massage for clients under 18 years
Any client under the age of 18 must have written/signed permission by a parent or legal guardian prior to receiving massage. Additionally, we require that the parent/guardian be present in the room during the session if the minor is under the age of 15 years.
Payment & secure shopping
Cash, Checks & credit/debit cards are accepted at time of service in the studio. Secure online gift card purchases are processed through PayPal. You do not need to have a PayPal account to make an online gift card purchase.
Insurance claimsExhale Massage does not handle insurance forms, but will be glad to give you a receipt for you to submit to your insurance company for possible reimbursement.
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